At Rapid Sign Solution, we specialize in bespoke, custom-manufactured signage tailored to your specific requirements. Because our production process involves immediate resource allocation and technical design work, the following policy applies to all orders.
1. Cancellations Prior to Production
Once an order is placed, our engineering and design teams immediately begin preparing technical proofs and machine-cut files.
- Pre-Manufacturing Cancellation: If requested before physical manufacturing starts, a 30% Restocking & Design Fee will be deducted from your refund.
- Purpose of Fee: Covers specialized labor and software processing costs.
2. Post-Production & Custom Orders
Once physical manufacturing has commenced, the order is considered "In Production."
No Refunds: Because each sign is custom-made to your unique specifications, we cannot offer refunds, returns, or exchanges once the physical build has started.
3. Damaged or Defective Items
Quality is our priority. If your signage arrives damaged:
- Reporting: Notify us within 14 days of delivery.
- Evidence: Provide clear photos/videos of the defect and packaging.
- Resolution: Valid claims will be handled via repair or replacement at no cost.
4. Shipping Damage
Please inspect your package upon arrival. If the crate or box is visibly damaged, note this with the carrier and contact us immediately so we can expedite your replacement.
5. Customer Errors
Rapid Sign Solution is not responsible for:
- Incorrect spelling or design choices submitted by the customer.
- Incorrect measurements provided by the customer.
- Damage resulting from improper installation by third parties.